Account Manager

CancerAid is a Sydney-based digital health company that empowers people and organisations impacted by cancer to thrive through expertise, empathy and technology. 

We are seeking an experienced, innovative and detail-oriented Account Manager who will be obsessed with our customers’ successful engagement of our services. Reporting to the Chief Customer Officer, this role is responsible for maintaining and strengthening customer relationships, enhancing customer experiences, and leading customer implementations. The role is a full-time and remote position.

You will sit within our Customer Success team and work closely with our Business Development team and Product team and interact directly with our customers’ senior managers across Australia and New Zealand. 

To learn more about our company and our team, visit our About Us Page.

If this sounds like an exciting opportunity for you, please apply by sending your resume and cover letter to [email protected]

Role and Responsibilities

• Build and maintain relationships with customers across Australia and New Zealand - build relationships that make every customer contact feel like a VIP
• Manage customer implementations 
• Convey a deep understanding of and passion for CancerAid’s products and services to customers
• Be the voice for our customers within the team and ensure our services are aligned with customer requirements 
• Feedback and contribute ideas on new product development 
• Problem solve internal and external stakeholder issues
• Handle sensitive information

Skills & Experience

i) Necessary:

• 3+ year experience in customer facing, operations, professional services or strategy role 
• A relevant degree 
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise and manage time effectively
• Ability to work in a remote team environment
• A passion for forming and nurturing successful customer relations, and helping customers succeed 
• Comfortable in a fast-paced environment
• Comfortable working independently without too much process or structure 

Benefits

• Employee share option scheme
• Established remote working culture
• Work for a market leader in the industry
• Be a part of fast-growing company making a major impact in healthcare, improving the lives of people living with cancer

Why CancerAid?

• Great team and company culture (25 close-knit team members who are all down to earth, hard working and kind!)
• You get to contribute to a start-up with a social purpose
• Opportunities for professional growth and development

‍

About CancerAid

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. CancerAid is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, marital status, sexual orientation, or any other basis protected by commonwealth laws.

CancerAid was founded in 2015 by cancer specialists to transform the experience of living with cancer. We build support programs and technology designed to support and empower people impacted by cancer. 

We believe strongly in the power that positive healthy behaviours can have on clinical outcomes, which is why we aspire to be the leaders in behaviour change.

If this sounds like an exciting opportunity for you, please apply by sending your resume and cover letter to [email protected]

We look forward to receiving your application!

The CancerAid Team

‍